California Love: Taking Social Media on the Road

As you may know if you have seen my Facebook page lately, I am off with a few friends on a long-anticipated journey we vowed to make this summer. Technically I am not working this week, but this is one of those jobs where it doesn’t really feel like work and the inspiration to write…

Customer Service: I Am Ever Reminded of How Important It Is

I don’t really want to complain or bash anyone here, but I recently had a pretty bad customer service experience that left me scratching my head. It involved Verizon, my wireless provider. Before I go on, I want to stress that aside from this incident, they have been very good, and I think of them as…

Twitter Grader: The Little Bird On Our Shoulder

The people over at HubSpot have created another great tool for measuring your online influence and effectiveness. In this case, the relative influence of twitter account. The product is called Twitter Grader and through its simple interface allows you to get a grade for any twitter account. We have made our twitter score part of…