New Year New You: Customer Experience Design for 2019
We’ve come up with a few considerations for your 2019 marketing plan.
CM Your Way to Better CX: Community Management Best Practices
Your CX process should always leave room for contingency, surprise and delight. We would like to suggest a few best CM practices that should be an integral part of your broader CX process. If done correctly, your process should improve your CM efficiency, and ultimately make your customers love you.
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Salty Social Media Vocabulary: the, uh, Social Media Vocabulary Edition
Welcome back to our weekly installment of Salty Social Media Vocabulary. We’ve gone a little into the weeds [linkto: previous post] the past couple weeks, so this week we’re bringing it back to focus directly on several tenets of social media marketing. Let’s get into it! SMM: “social media marketing” describes the overall strategy leveraging…