Limit(ed) Options: CX and the Problem of Choice
Generally it’s assumed that having more options is innately better than just a few, right? For many customers, that may not be true.
Salty Waffle Social Media Vocabulary: Customer Service Edition Vol. 2
Happy Tuesday! We’re happy to have you back for Salty’s weekly Social Media Vocabulary. As you may (or may not?) know, Salty Waffle specializes in helping improve our client’s customer service—amongst other things. Accordingly, today’s theme will be customer service oriented; let’s get into the vocab! Customer Avatar: is a fictitious customer(s) that represents the aggregation of…